Shipping policy

Thank you for choosing SAKURA SCISSORS! We strive to provide exceptional products and services to our valued customers Worldwide. This shipping policy outlines important information regarding shipping, delivery, and potential delays due to increased sales as we prepare to close down our operations.

  1. Shipping Destinations: We currently offer shipping services to most countries worldwide. If you are unsure of your location please contact us via email.

  2. Shipping Times: Please note that our shipping times may be delayed due to the surge in sales as we are running a sale at the moment. Our stock is held in our German and Italian warehouses, along with fulfilment partners in New Zealand, Asia and Europe. Your order may be shipped from an international destination, depending on stock during our sales. We apologize for any inconvenience caused and appreciate your patience during this time.
    Our estimated shipping times are as follows:

  • New Zealand: 7-10 Business Days
  • Australia: 7-10 Business Days
  • Europe: 5-10 Business Days
  • US: 7-10 Business Days

Please be aware that these shipping times are approximate and may vary depending on factors such as the shipping destination, customs clearance, and unforeseen circumstances.

All orders are currently being shipped from the closest stocking location with stock available.

  1. Shipping Methods We utilize reputable shipping carriers to ensure the safe and efficient delivery of your new Scissors. The shipping method used will depend on the destination and size of your order. We will provide you with tracking information once your order has been shipped, allowing you to monitor the progress of your package.

  2. Shipping fees are a flat & fixed per order, not per item. For expedited shipping or special delivery requests, additional fees may apply. These fees will be clearly communicated during the checkout process.

  3. Order Processing Time Once your order has been placed and payment has been successfully processed, we will begin processing your order. Please allow 1-4 business days for order processing. You will receive a confirmation email with the details of your order and an estimated shipping date.

  4. Tracking Your Order We understand the importance of being able to track your order. Once your package has been shipped, we will provide you with a tracking number and instructions on how to track your shipment. You can use this tracking number to monitor the progress of your delivery online.

  5. Customs and Duties Please be aware that customs and import duties may apply when your order reaches its destination country. These charges are beyond our control and are the responsibility of the recipient. We recommend contacting your local customs office for more information on applicable fees and regulations.

  6. Returns and Exchanges For information on our returns and exchanges policy, please refer to our separate Returns Policy page. We want you to be completely satisfied with your purchase, and we will work with you to resolve any issues that may arise.

  7. Contact Us If you have any questions or concerns regarding our shipping policy or require further assistance, please don't hesitate to contact our customer support team. You can reach us by email at hello@sakurascissors.com. We will respond to your inquiries as soon as possible.

  8. Responsibility for Delivered Parcels: We do not take any responsibility for delivered parcels that have been stolen. Once the parcel is registered as delivered, responsibility is transferred to the buyer. We strongly recommend ensuring a secure delivery location to avoid any potential issues.

Please note that this shipping policy is subject to change without prior notice. We recommend reviewing it periodically to stay informed about any updates or modifications.

Thank you for choosing Sakura Scissors. We appreciate your support and understanding during this transition period.

Sincerely, Matt @ Sakura Scissors